Virtualize your complete call center today with our customized Elastix/VICIDial integration. This allows for a fully functioning IP-PBX and Predictive dialer to be housed in either the public or private cloud.
You get the best of both leading open source telephony solutions integrated in to a powerful software suite we call OCCSv3. Openvix offers hosted call center solutions from our data centers starting at $20 per seat plus telco (or bring your own provider).
If you would like to learn more on our hosted OCCSv3 solution you can see the specs here
Elastix is a full unified communications solution, including the CRM and a simple dialer for attended dialing campaigns. The Elastix solution can literally replace multiple servers from different vendors in to one complete unit.
- Unified communications solution for VoIP Phone, Fax, IM, Email with 100% call recording capabilities
- Email, Fax, IM, and CRM servers built right in
- Fully functioning IVR , with message store for custom audio recording.
- Add on TTS available w/ uniMRCP
See the full feature list on our Elastix page
VICIDial is a full function dialer and specializes in queuing of customer communications channels for both outbound and inbound call centers.
- Full outbound Dialing Capabilities
- Full Agent-less Campaigns (call blasting)
- Conduct Survey or Questionnaire campaigns
- Easily scalable, fully redundant, DRP friendly
- Add on TTS / ASR, with the uniMRCP bridge
- Fax / SMS /Email Campaigns
- Web Chat
- Integrations possible with your CRM software
See the full feature list on our VICIDial page